I do not recognize the transaction on my bank statement?
If onlinbook is mentioned on your bank account or credit card statement this means that we have charged you on behalf of an online merchant and our customer service is at your disposal to help you solve your problem and respond to your request. You will need at least two of the following information: Credit Card, E-mail or Member Reference.
How is billing information displayed on my bank statement?
Our discreet billing service appears as onlinbook next to the website transaction. If you do not see this on your statement, it's because we did not charge you. SOMETIMES IT MAY BE MENTIONED ON YOUR STATEMENT THE NAME OF A COUNTRY AS WE WORK WITH BANKS WORLDWIDE. also processes payments for certain websites that have their own billing descriptor (the information mentioned on your bank statement). The descriptor should always be mentioned on the payment page of the website.
I forgot the web address of the site I bought. How can I get it back?
To receive the web address by E-mail: - If you have at least two of the following details: Username, Credit Card, E-mail or Member Reference.
My password or username is not working. How should I do?
Be sure to type your username and password exactly as they appear in the e-mail confirmation you received when you registered. Our system is case sensitive. To receive the web address by E-mail: - If you have at least two of the following details: Username, Credit Card, E-mail or Member Reference.
How to cancel my registration?
You can cancel your registration directly on this site or contact our customer service. - If you have at least two of the following details: Username, Credit Card, E-mail or Member Reference.
I canceled my registration but still have access to the members area
We will always send you a confirmation email after your cancellation. This ensures that we will not charge you for the next billing cycle. If you have received the cancellation email, it is sure that you will not be charged again. However, you will continue to have access to the member area until the end of the period you paid.
I double-clicked when submitting the payment, will I be charged twice?
No, our system ensures at the time of registration that we will not charge you twice.
What is the CVV code and where can I find it?
It is an additional security code to protect you from possible fraud and is printed on the back of your card. It consists of the last 3 numbers that follow the name of your account on the back of your credit card.
What is the Member Reference?
This is a unique number that identifies your transaction with onlinbook . It was sent to you not e-mail at the time of registration. If you need to recover it, you can contact our Customer Service directly.
Can I send my credit card number by e-mail to onlinbook?
Under no circumstances should you send us your credit card number by e-mail. Always use our online forms that have been designed to transfer confidential information. If you do not wish to use the forms, please call our Customer Service.
I have not received an email confirmation after registering?
You must enter a valid email address charque once you make a purchase through onlinbook in order to receive a confirmation. For any future notification, you must provide us with a valid email address, using our customer service form.
What are the terms and conditions of my subscription?
Please find the Terms stated on the main product site in the footer of the page under the Terms and condition hyperlink. If you have any farther question don't hesitate to contact our support team.
I encounter technical difficulties using the member site?<
If you have faced any difficulties accessing or using the Member Area of product sites, please report them to our Support team. They will provide you with all the necessary assistance.
I have a question that FAQ does not answer. What can I do?
For any question, comment or suggestion related to onlinbook , do not hesitate to contact us directly. We are here to help you!